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Case Study Summary
Industry Tech Software
Endpoints Cogility, Deltek, Cost Point, RightNow, salesforce.com
Business Problem Solved Billing & Invoices, Customer Support Integration, Customer Master Integration, Product Master Integration

Business Problem

  • Manual data entry
    • ERP, SFA, Customer Support
    • Redundant data entry
    • Duplication errors
  • License data not validated between RightNow, salesforce.com, and CostPoint

Competing Technologies

  • Custom Code - not scaleable
  • Processes change too often
  • Evaluated Cogility - not scaleable

Solution

  • No-software approach to connect applications in real time:
    • RightNow (XML)
    • salesforce.com (Web Services)
    • Costpoint (SQL)
  • License data validated

Results

  • Project completed in 6 weeks
  • Sales has access to AR data
  • Customer support has real-time access to license info