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| Case Study Summary |
| Industry |
Telecommunications |
| Endpoints |
Siebel, Syspro |
| Business Problem Solved |
Sales Order Visibility |
Business Problem
- Sales order integration between SYSPRO (ERP) and Siebel (CRM)
- Existing process cumbersome:
- Manual
- Labor intensive
- Time consuming
- Urgent 30 day deadline for integration
Competing Technologies
- Rejected NetManage – too limiting
- Rejected Fiorona – not scaleable
Solution
- Cast Iron integrates SYSPRO with Siebel:
- No Coding to complete entire project
Results
- Integration completed in 10 days
- Errors reduced by 95%
- Initial success leads to more projects:
- Notifications to channel partners
- Enhanced SYSPRO workflow