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Integration Solutions
INTEGRATION SOLUTIONS
Cast Iron Integration Appliances

Cast Iron iA2500-RN™ Integration Appliance Entry-level enterprise class appliance for integrating RightNow and other applications for multiple projects. Useful for companies that seek to secure, standards-based way to connect RightNow with a few applications. This is an attractive alternative to custom code. Also available as a virtual appliance that can be installed on a company's own hardware.

Functional Specifications
  • Pre-built connectivity to RightNow
  • Supports all RightNow objects including objects with custom fields
  • Web Services wrapper for RightNow XML API
  • Preconfigured templates for RightNow integration
  • Powerful data migration and data quality features
  • Simplified integration with Template Integration Processes (TIPs) and self-guided wizards
  • Low monthly subscription pricing
  • 24 * 7 Production support
  • No restrictions on number of users
  • Graphical data transformation
  • Content-based data routing
  • Lights-out management and error notifications
  • Guaranteed delivery of transactions
  • Web-based monitoring of integrations
  • Secured management and data communication
  • Bi-directional real-time and batch integration
  • Designed for high reliability across multiple projects (built-in battery backup)
Integration Capabilities
XML Standards
  • XML Schema, XSLT, XPath
Internet Standards Support
  • HTTP, HTTPS, FTP, Secure FTP, POP3, SMTP, MIME
Middleware
  • Websphere MQ (formerly MQSeries), Websphere MQ JMS, Web Services (WS-I Basic Profile 1.0), SOAP 1.1
Application Connectivity
  • Pre-built RightNow Connectivity
  • CRM (for call centers) including Oracle, Clarify, Remedy, Kana, Vantive, Siebel and more
  • ERP including Lawson, Oracle, JD Edwards, SAP, Great Plains, Peoplesoft, BAAN and QAD
  • On-demand applications like salesforce.com, NetSuite, QuickArrow and more
  • All major databases including Oracle, DB2, SQL Server, mySQL, Informix and Sybase
  • Middleware
  • Flat-files using FTP, HTTP(S), E-mail
  • Web Services/XML
  • Custom applications
  • And many other applications…
Technical Data
Communication Ports
  • 1 x 10/100/1000 Ethernet Data Port (RJ45)
  • 1 x 10/100/1000 Ethernet Management Port (RJ45)
  • Configurable Serial Port or BMC access
Chassis
  • Form Factor: 1U rack mount
  • Dimensions: 1.68" H x 17.60" W x 21.50" D (4.27 cm x 44.70 cm x 54.61 cm)
  • Weight: Approx. 26.0 lbs. (11.80kg)
Power
  • Single power supply (670W)
Regulatory
  • FCC Part 15 Class A
  • EN61000-3-2, A1, A2: Current Harmonics
  • EN61000-3-3: Voltage Flicker
  • EN55022: 1998 and CISPR 22: 1997 Class A
  • VCCI Class 1
  • MIC Class A
  • BSMI
  • EN55024: 1998 and CISPR 24: 1997
  • IEC 61000-4-2: Electrostatic Discharge Specification
  • IEC 61000-4-2: Electrostatic Discharge Specification
  • IEC 61000-4-3: Radiated Immunity
  • IEC 61000-4-4: EFT/Bursts Immunity
  • IEC 61000-4-5: Surge Immunity
  • IEC 61000-4-6: Conducted Immunity 0.15-80MHz
  • IEC 61000-4-8: Power Frequency H-Field
  • IEC 61000-4-11: Voltage Dips/Interrupts/Variations
Environmental
  • Operating Temperature: 10° to 35°C (50° to 95°F)
  • Operating Relative Humidity: 8% to 85% (noncondensing); with a maximum humidity gradation of 10% per hour
Hardware
CPU Quad Core XEON Processor
CPU Speed 2.33 GHz
2nd Level Cache 2 x 6MB
FSB 1333MHz
Memory 2GB
Disk 2 x 73GB, 15Krpm
Raid Battery-backed Cache 256MB
Network 2 x 1Gb
Serial Serial One console port
CDROM 1 drive
Remote Access RAC

Cast Iron iA4000-RN™ Integration Appliance The iA4000-RN is the enterprise class flagship solution that solves integration problems between RightNow and multiple applications. Useful for companies that seek a standards-based platform for their application integration needs and find software-based integration solutions too complex. Also available as a virtual appliance that can be installed on a company's own hardware.

Functional Specifications
  • Pre-built connectivity to RightNow
  • Supports all RightNow objects including objects with custom fields
  • Web Services wrapper for RightNow XML API
  • Preconfigured templates for RightNow integration
  • Powerful data migration and data quality features
  • Simplified integration with Template Integration Processes (TIPs) and self-guided wizards
  • Low monthly subscription pricing
  • 24 * 7 Production support
  • No restrictions on number of users
  • Graphical data transformation
  • Content-based data routing
  • Lights-out management and error notifications
  • Guaranteed delivery of transactions
  • Web-based monitoring of integrations
  • Secured management and data communication
  • Bi-directional real-time and batch integration
  • Designed for high reliability across multiple projects (built-in battery backup)
  • Unlimited enterprise application connectivity
  • Redundant hot-swappable components
  • Two quad core CPUs for enhanced performance
Integration Capabilities
XML Standards
  • XML Schema, XSLT, XPath
Internet Standards Support
  • HTTP, HTTPS, FTP, Secure FTP, POP3, SMTP, MIME
Middleware
  • Websphere MQ (formerly MQSeries), Websphere MQ JMS, Web Services (WS-I Basic Profile 1.0), SOAP 1.1
Application Connectivity
  • Pre-built RightNow Connectivity
  • CRM (for call centers) including Oracle, Clarify, Remedy, Kana, Vantive, Siebel and more
  • ERP including Lawson, Oracle, JD Edwards, SAP, Great Plains, Peoplesoft, BAAN and QAD
  • On-demand applications like salesforce.com, NetSuite, QuickArrow and more
  • All major databases including Oracle, DB2, SQL Server, mySQL, Informix and Sybase
  • Middleware
  • Flat-files using FTP, HTTP(S), E-mail
  • Web Services/XML
  • Custom applications
  • And many other applications…
Technical Data
Communication Ports
  • 2 x 10/100/1000 Ethernet Data Port (RJ45)
  • 2 x 10/100/1000 Ethernet Management Port (RJ45)
  • 2 x 10/100/1000 Ethernet High Availability Replication Ports (RJ45)
  • Configurable Serial Port or BMC access
Chassis
  • Form Factor: 1U rack mount
  • Dimensions: 1.69" H x 19" W x 30" D (4.29 cm x 48.26 cm x 76.2 cm)
  • Weight: Approx. 39.0 lbs. (17.69kg)
Power
  • Dual power supply (550W)
Regulatory
  • FCC Part 15 Class A
  • EN61000-3-2, A1, A2: Current Harmonics
  • EN61000-3-3: Voltage Flicker
  • EN55022: 1998 and CISPR 22: 1997 Class A
  • VCCI Class 1
  • MIC Class A
  • BSMI
  • EN55024: 1998 and CISPR 24: 1997
  • IEC 61000-4-2: Electrostatic Discharge Specification
  • IEC 61000-4-2: Electrostatic Discharge Specification
  • IEC 61000-4-3: Radiated Immunity
  • IEC 61000-4-4: EFT/Bursts Immunity
  • IEC 61000-4-5: Surge Immunity
  • IEC 61000-4-6: Conducted Immunity 0.15-80MHz
  • IEC 61000-4-8: Power Frequency H-Field
  • IEC 61000-4-11: Voltage Dips/Interrupts/Variations
Environmental
  • Operating Temperature: 10° to 35°C (50° to 95°F)
  • Operating Relative Humidity: 8% to 85% (noncondensing); with a maximum humidity gradation of 10% per hour
Hardware
CPU 2 x Dual Core XEON
CPU Speed 2.8 GHz
2nd Level Cache 2 x 2MB
FSB 800MHz
Memory 4GB
Disk 2 x 146GB, 15Krpm
Raid Battery-backed Cache 256MB
Network 6 x 1Gb
Serial One console port
CDROM 1 drive
Remote Access RAC
Hot Swappable Redundant Power Supplies
Hot Swappable Redundant Fans
Hot Swappable Disks

Cast Iron iA4000HA-RN™ Integration Appliance The iA4000HA-RN is Cast Iron's High Availability product for RightNow customers. Comprised of a pair of iA4000-RN appliances, the HA solution provides failover capability and is useful for companies that need a hot standby option.

Each appliance in the iA4000HA-RN pair has the following specifications:

Functional Specifications
  • Pre-built connectivity to RightNow
  • Supports all RightNow objects including objects with custom fields
  • Web Services wrapper for RightNow XML API
  • Preconfigured templates for RightNow integration
  • Powerful data migration and data quality features
  • Simplified integration with Template Integration Processes (TIPs) and self-guided wizards
  • Low monthly subscription pricing
  • 24 * 7 Production support
  • No restrictions on number of users
  • Graphical data transformation
  • Content-based data routing
  • Lights-out management and error notifications
  • Guaranteed delivery of transactions
  • Web-based monitoring of integrations
  • Secured management and data communication
  • Bi-directional real-time and batch integration
  • Designed for high reliability across multiple projects (built-in battery backup)
  • Unlimited enterprise application connectivity
  • Redundant hot-swappable components
  • Two quad core CPUs for enhanced performance
  • High-throughput projects
  • Automatic failover capability
  • Hot-standby appliance
Integration Capabilities
XML Standards
  • XML Schema, XSLT, XPath
Internet Standards Support
  • HTTP, HTTPS, FTP, Secure FTP, POP3, SMTP, MIME
Middleware
  • Websphere MQ (formerly MQSeries), Websphere MQ JMS, Web Services (WS-I Basic Profile 1.0), SOAP 1.1
Application Connectivity
  • Pre-built RightNow Connectivity
  • CRM (for call centers) including Oracle, Clarify, Remedy, Kana, Vantive, Siebel and more
  • ERP including Lawson, Oracle, JD Edwards, SAP, Great Plains, Peoplesoft, BAAN and QAD
  • On-demand applications like salesforce.com, NetSuite, QuickArrow and more
  • All major databases including Oracle, DB2, SQL Server, mySQL, Informix and Sybase
  • Middleware
  • Flat-files using FTP, HTTP(S), E-mail
  • Web Services/XML
  • Custom applications
  • And many other applications…
Technical Data
Communication Ports
  • 2 x 10/100/1000 Ethernet Data Port (RJ45)
  • 2 x 10/100/1000 Ethernet Management Port (RJ45)
  • 2 x 10/100/1000 Ethernet High Availability Replication Ports (RJ45)
  • Configurable Serial Port or BMC access
Chassis
  • Form Factor: 1U rack mount
  • Dimensions: 1.69" H x 19" W x 30" D (4.29 cm x 48.26 cm x 76.2 cm)
  • Weight: Approx. 39.0 lbs. (17.69kg)
Power
  • Dual power supply (550W)
Regulatory
  • FCC Part 15 Class A
  • EN61000-3-2, A1, A2: Current Harmonics
  • EN61000-3-3: Voltage Flicker
  • EN55022: 1998 and CISPR 22: 1997 Class A
  • VCCI Class 1
  • MIC Class A
  • BSMI
  • EN55024: 1998 and CISPR 24: 1997
  • IEC 61000-4-2: Electrostatic Discharge specification
  • IEC 61000-4-2: Electrostatic Discharge specification
  • IEC 61000-4-3: Radiated Immunity
  • IEC 61000-4-4: EFT/Bursts Immunity
  • IEC 61000-4-5: Surge Immunity
  • IEC 61000-4-6: Conducted Immunity 0.15-80MHz
  • IEC 61000-4-8: Power Frequency H-Field
  • IEC 61000-4-11: Voltage Dips/Interrupts/Variations
Environmental
  • Operating Temperature: 10° to 35°C (50° to 95°F)
  • Operating Relative Humidity: 8% to 85% (noncondensing); with a maximum humidity gradation of 10% per hour
Hardware
CPU 2 x Dual Core XEON
CPU Speed 2.8 GHz
2nd Level Cache 2 x 2MB
FSB 800MHz
Memory 4GB
Disk 2 x 146GB, 15Krpm
Raid Battery-backed Cache 256MB
Network 6 x 1Gb
Serial One console port
CDROM 1 drive
Remote Access RAC
Hot Swappable Redundant Power Supplies
Hot Swappable Redundant Fans
Hot Swappable Disks

Components

The Cast Iron Integration Appliance for RightNow provides three components to configure, deploy and manage your application integration projects.

Cast Iron Studio™

Cast Iron Studioô Cast Iron Studio (Studio) is at the heart of the easy-to-use design experience offered by Cast Iron's Integration Appliances. Studio provides a graphical environment for you to configure integration data flows called workflows or orchestrations. Studio allows you to create these workflows by dragging and dropping activities into a design window. Once designed, these workflows can be published to the appliance with a single click.

Run-time Appliance

Cast Iron Integration Appiance Combining ease-of-use with robust functionality, the purpose-built Run-time Appliance brings high performance and reliability to your integration solution. With easy scalability and complete security, the appliance is self-contained and has everything needed to complete your integrations.

Web Management Console

Cast Iron Web Management Console (WMC) The Web Management Console (WMC) is a simple-to-use environment where you deploy integration projects, and then securely monitor and manage these integrations. The Web Management Console also manages all deployment assets related to the integration for you. These assets could include the WSDL definition for a web service to invoke your integration or database scripts to send database events to the Cast Iron Integration Appliance.

The family of Cast Iron Integration Appliances for RightNow comprises of four products — iA2000-RN, iA2500-RN, iA4000-RN and iA4000HA-RN — designed to meet different customer needs. The functional comparisons between these three RightNow integration appliances are:

  iA2500-RN iA4000-RN iA4000HA-RN
Pre-built connectivity to RightNow check check check
Supports all RightNow objects including objects with custom fields check check check
Web Services wrapper for RightNow XML API check check check
Preconfigured templates for RightNow integration check check check
Powerful data migration and data quality features check check check
Simplified integration with Template integration processes (TIPs) and self-guided wizards check check check
Low monthly subscription pricing check check check
24 * 7 Production support check check check
No restrictions on number of users check check check
Graphical data transformation check check check
Content-based data routing check check check
Lights-out management and error notifications check check check
Guaranteed delivery of transactions check check check
Web-based monitoring of integrations check check check
Secured management and data communication check check check
Bi-directional real-time and batch integration check check check
Designed for high reliability across multiple projects (built-in battery backup) check check check
Unlimited enterprise application connectivity   check check
Redundant hot-swappable components   check check
Two quad core CPUs for enhanced performance   check check
High-throughput projects     check
Automatic failover capability     check
Hot-standby appliance     check